Peakfoqus is a startup company that centers on smart solutions for peak health. Their product aims for health and wearable technology for spirited seniors and patients. Peakfoqus' motto "Cooler than your Grandkids" sends a message to their clients that it's never too late to learn new things.
The client's brief challenged our team to make look into what is best to connect seniors to their loved ones and how loved ones can keep track of their safety and ongoing health needs on a daily basis without being intrusive.
Duration: 2.5 Weeks
Tools: Pencil, paper, Sketch 3, Flinto for Mac
Deliverables: Research insights, personas, wireframes, prototypes; presentation to client
My Role: UX | UI Designer; sketches, wireframes, visual design, prototyping
Design a mobile app that enables caregivers/loved ones to support seniors by monitoring their medication intake and setting appropriate reminders to assist in this goal.
The app will link up to an Apple Watch worn by the seniors, where they receive reminders, messages and alerts. The iPhone allows the caregiver or loved one to stay on top of the seniors' health needs while the seniors also have an iPhone but wear their Apple Watch to solely focus on their well being.
Peakfoqus is a startup with an amazing product. All they need is an extra boost to help bring the product to life. With that being said, as designers, we had to balance between the business and user needs.
We proposed a mobile application that aimed for:
1. Medicine/Appointment Reminders
2. Medical Information
3. Love (messaging & connection)
We set out the following 5 W's for our research:
WHEN: 24/7 Care
WHO: Seniors, patients, caregivers and loved ones
WHY: Instill relevance, health/safety, independence, and connection
WHAT: Bring families together by building a sense of commitment and connection
HOW USERS FEEL: Secure, loved, connected, like they belong
HOW: This app will monitor seniors/patients health while building strong connections with their families
Based on our interviews and surveys, we found:
- Majority of seniors preferred large surfaces such as an iPad or Kindle instead of a phone
- Seniors from Jewish home we visited mentioned there is no need for an Apple Watch at care homes
- It takes time for most seniors to learn new technology
MAJOR FINDINGS AND IDEATIONS
One of the challenges we encountered was being told by our client that the "Fall Detection" feature was no longer considered in our app. The main reason for the change was the feature drained the watch's battery. On average, the Apple Watch battery life lasts 18 hours per day.
After some ideation and brainstorming, we came up with this...
Based on our research, we came up with 3 different user groups-- the Independent Senior, Senior's daughter, and the caregiver. Our primary personas are all three because both the daughter and caregiver can access the app to keep track of the senior's health. While the senior receives their alerts on her watch. The primary goal is for each to stay connected and keep track of the senior's health.
DIVING INTO DESIGN
As we gathered research and data, we focused on designing paper prototypes and low fidelity wireframes. Below are a few examples I designed from our design studio sessions that led us to different design variations.
LOW FIDELITY WIREFRAMES
HOME PAGE ITERATIONS
First version, I wanted to incorporate physical activity levels but that's already incorporated in the Apple Watch, plus it was confusing for users.
Second version, I included senior's schedule along with access to other family members with a swipe.
Third version, I increased the UI and incorporated colors according to the accessibility guide. If you want to add a medication, appointment or another member, you have access to that by tapping on the floating button.
- The importance of a streamlined flow for adding medication reminders
- Caregivers couldn't access important features from the home page such as: medication reminders, location tracking, etc.
- Another observation reminded us how seniors view technology--it takes time to learn but they are open to it