PROJECT OVERVIEW

 

Peakfoqus is a startup company that centers on smart solutions for peak health.  Their product aims for health and wearable technology for spirited seniors and patients. Peakfoqus' motto "Cooler than your Grandkids" sends a message to their clients that it's never too late to learn new things.  

The client's brief challenged our team to make look into what is best to connect seniors to their loved ones and how loved ones can keep track of their safety and ongoing health needs on a daily basis without being intrusive.  

Client:  Peakfoqus

Duration: 2.5 Weeks

Tools: Pencil, paper, Sketch 3, Flinto for Mac

Deliverables: Research insights, personas, wireframes, prototypes; presentation to client

My Role: UX | UI Designer; sketches, wireframes, visual design, prototyping

 

 

SOLUTION

Design a mobile app that enables caregivers/loved ones to support seniors by monitoring their medication intake and setting appropriate reminders to assist in this goal.

The app will link up to an Apple Watch worn by the seniors, where they receive reminders, messages and alerts.  The iPhone allows the caregiver or loved one to stay on top of the seniors' health needs while the seniors also have an iPhone but wear their Apple Watch to solely focus on their well being.

 

iOS Prototype

 

THE CONTEXT

 

BUSINESS GOALS  

Peakfoqus is a startup with an amazing product.  All they need is an extra boost to help bring the product to life. With that being said, as designers, we had to balance between the business and user needs.  

We proposed a mobile application that aimed for:

1.  Medicine/Appointment Reminders

2.  Medical Information

3.  Love (messaging & connection)

4.  Location 

 

RESEARCH

We set out the following 5 W's for our research:  

WHEN:  24/7 Care

WHO:  Seniors, patients, caregivers and loved ones

WHY:  Instill relevance, health/safety, independence, and connection 

WHERE:  Anywhere

WHAT:  Bring families together by building a sense of commitment and connection

HOW USERS FEEL:  Secure, loved, connected, like they belong

HOW:  This app will monitor seniors/patients health while building strong connections with their families

COMPETITIVE ANALYSIS

 

Based on our interviews and surveys, we found:

  1. Majority of seniors preferred large surfaces such as an iPad or Kindle instead of a phone
  2. Seniors from Jewish home we visited mentioned there is no need for an Apple Watch at care homes
  3. It takes time for most seniors to learn new technology
 

MAJOR FINDINGS AND IDEATIONS

One of the challenges we encountered was being told by our client that the "Fall Detection" feature was no longer considered in our app. The main reason for the change was the feature drained the watch's battery.  On average, the Apple Watch battery life lasts 18 hours per day.

Screen Shot 2016-07-13 at 1.14.00 PM.png

After some ideation and brainstorming, we came up with this...


PERSONAS

 

Based on our research, we came up with 3 different user groups-- the Independent Senior, Senior's daughter, and the caregiver.  Our primary personas are all three because both the daughter and caregiver can access the app to keep track of the senior's health.  While the senior receives their alerts on her watch.  The primary goal is for each to stay connected and keep track of the senior's health.

 

DIVING INTO DESIGN

As we gathered research and data, we focused on designing paper prototypes and low fidelity wireframes.               Below are a few examples I designed from our design studio sessions that led us to different design variations.

SKETCHES

WIREFRAMES

LOW FIDELITY WIREFRAMES

 

HOME PAGE ITERATIONS

 

First version, I wanted to incorporate physical activity levels but that's already incorporated in the Apple Watch, plus it was confusing for users.

Second version, I included senior's schedule along with access to other family members with a swipe.

Third version, I increased the UI and incorporated colors according to the accessibility guide.  If you want to add a medication, appointment or another member, you have access to that by tapping on the floating button.

USER TESTING

 

Key Findings:

  1. The importance of a streamlined flow for adding medication reminders
  2. Caregivers couldn't access important features from the home page such as: medication reminders, location tracking, etc.
  3. Another observation reminded us how seniors view technology--it takes time to learn but they are open to it
 

iOS PROTOTYPE


CONCLUSIONS & TAKEAWAYS 

FUTURE CONSIDERATIONS

  • Long term testing to evaluate seniors usage of watch
  • Onboarding process to help seniors learn how to use emergency button on watch
  • Work the fall alert feature into the app once Apple launches it 
  • Design a senior-friendly watch strap
  • Creating a responsive app for the iPad
  • Considering Fitbits: Better battery life

HOW I MEASURE SUCCESS

  • Fewer medications missed
  • Everyone: senior, family, and caregiver are continuously using the product to stay connected
  • Awareness that seniors need time to feel comfortable using a product.

THE DESIGNERS

Gladia Castro

Batool Husain

Carolina Yeomans